About Us

About HeroHosty Who we are and how we work

We started HeroHosty in 2019 to do one thing properly: host Indian websites on infrastructure that is fast for Indian visitors, with support that answers like a person. Everything below is how that works in practice.

Who we build for

HeroHosty exists for people running real websites in India: small businesses, agencies building for clients, WordPress site owners, and developers who want root access without a sysadmin salary attached. The overwhelming majority of the sites we host are aimed at an Indian audience, and that shapes everything from where we put servers to when our support is busiest.

Where your site actually lives

Shared, WordPress and reseller hosting run on cPanel, on servers in both Europe and India. cPanel is a deliberate choice rather than a cheaper custom panel: it is the interface most people already know, and it means you can leave us without being locked in, because a cPanel backup restores anywhere.

For Cloud VPS you pick the region yourself at checkout. Mumbai matters for an Indian audience - it is the difference between roughly 40 ms and 150 ms to your visitors, and that shows up in page load times far more than most people expect. European and US regions are there when your audience is elsewhere or when price matters more than latency.

What we offer

The range is deliberately narrow. We would rather run a few things properly than list everything and support none of it well.

• Shared hosting - cPanel, free SSL, for brochure sites and small businesses
• WordPress hosting - the same platform tuned for WordPress, with caching
• Cloud hosting - more CPU and memory when a shared plan runs out of room
• Cloud VPS - full root access, dedicated vCPU, your choice of region
• Reseller hosting - free WHM and white labelling, to sell hosting under your own brand
• Domains and SSL - registration, transfers, and a free certificate on every plan

How we handle support

Support is over live chat and tickets, around the clock. Tickets go to the people who administer the servers rather than to a script-reading first line, which is why we ask for the domain and the exact error up front - it usually saves a day of back and forth.

Migrations are free and we do them for you. Nothing is switched over until the copy on our servers has been tested and you have signed off on it, so there is no window where your site is half-moved.

What we will tell you honestly

If a cheaper plan is enough for your traffic, we will say so. If your problem is a bloated theme rather than the server, we will say that too, because selling you a bigger plan that does not fix the cause helps nobody. And if what you need is outside what we do well, we would rather point you elsewhere than take the order.

Getting in touch

We are based in New Delhi. Billing, services and cancellations are all self-serve from the Client Area, and for anything else live chat and tickets are the fastest routes. Pre-sales questions are welcome before you spend anything - tell us what you are running and roughly how much traffic it gets, and we will tell you which plan fits.