Support
How we protect your data and privacy
We collect information you provide directly to us, such as when you create an account, purchase services, or contact our support team. This includes personal information like your name, email address, phone number, billing address, and payment information. We also automatically collect technical information about your use of our services, including IP addresses, browser type, device information, operating system, and website usage data through cookies and similar technologies.
We use the information we collect to provide, maintain, and improve our hosting services, process transactions, send you technical notices and security alerts, respond to your comments and questions, and provide customer service. We may also use your information to communicate with you about products, services, offers, and promotions, detect and prevent fraud, comply with legal obligations, and personalize and improve your experience with our services. We only use your data for legitimate business purposes and with your consent where required by law.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our business and serving our customers, provided they agree to keep your information confidential and use it only for the purposes we specify. We may also disclose your information if required by law, to protect our rights and property, prevent fraud, or in connection with a business transfer or acquisition. Any data sharing is conducted in compliance with applicable privacy laws.
We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files stored on your device that help us improve your experience, analyze website traffic, remember your preferences, and provide personalized content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website and services.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, regular security audits, access controls, and employee training on data protection. We use industry-standard security protocols such as SSL/TLS for data transmission and secure data centers for storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You have certain rights regarding your personal information, including the right to access, update, or delete your personal data. You may also request a copy of your data, object to or restrict processing, and request data portability where applicable. You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or contacting our support team. If you have any questions about your rights or wish to exercise them, please contact our support team. We will respond to your request within the timeframe required by applicable laws.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained while your account is active and for a reasonable period thereafter. Transaction records may be kept longer to comply with tax and accounting requirements. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.
Our services may involve transferring your personal information across international borders, including to countries that may have different data protection laws than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses, adequacy decisions, or other approved mechanisms. We are committed to complying with applicable international privacy laws and regulations, including GDPR for European users.
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:
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