Support
Guidelines for responsible hosting usage
This Acceptable Use Policy (AUP) governs the use of HeroHosty's hosting services and defines the rules and guidelines for all customers. By using our services, you agree to comply with this policy. Violation of this AUP may result in suspension or termination of your service without prior notice. We reserve the right to interpret this policy and take appropriate action to protect our infrastructure, customers, and reputation.
Our hosting services are designed for legitimate websites, applications, and online businesses. Appropriate usage includes personal websites, business websites, blogs, e-commerce stores, portfolios, and web applications that serve genuine users. Your website should provide value to visitors and operate within normal usage patterns. We support various content management systems, programming languages, and database technologies for legitimate web development and hosting purposes.
The following content and activities are strictly prohibited: illegal content, adult/pornographic material, hate speech, harassment, phishing sites, malware distribution, piracy, gambling sites, pyramid schemes, illegal drug promotion, weapons sales, terrorism-related content, child exploitation material, and any content that violates local or international laws. We also prohibit proxy servers, Tor nodes, cryptocurrency mining, and high-yield investment programs (HYIPs).
You must maintain reasonable security precautions to protect your account and server resources. This includes using strong passwords, keeping software updated, implementing proper access controls, and promptly addressing security vulnerabilities. You are responsible for all activity under your account and must immediately report any unauthorized access. Running vulnerable or outdated software that compromises server security may result in account suspension.
Email services must comply with anti-spam laws and best practices. You may send legitimate transactional emails, newsletters to opted-in subscribers, and business communications. Prohibited activities include sending spam, unsolicited bulk email, email harvesting, maintaining open mail relays, and using purchased email lists. We limit email sending to 500 messages per hour per account to prevent abuse and maintain deliverability.
Server resources must be used reasonably and within acceptable limits. Prohibited activities include excessive CPU consumption, memory abuse, running background processes unrelated to web hosting, cryptocurrency mining, file storage/backup services, and any activities that degrade server performance. Websites should serve legitimate users and not be used primarily for data storage, bandwidth consumption, or resource-intensive applications better suited for VPS or dedicated servers.
You must respect intellectual property rights and comply with copyright laws. Prohibited activities include hosting pirated software, copyrighted movies/music, warez sites, and any content that infringes on others' intellectual property rights. We respond to valid DMCA takedown notices and may suspend accounts hosting infringing content. You must have proper rights and licenses for all content hosted on your account.
We monitor our servers and investigate reported violations of this policy. Violations may result in warnings, account suspension, or immediate termination depending on severity. We reserve the right to remove content, suspend services, or terminate accounts without prior notice for serious violations. In cases involving illegal activity, we cooperate with law enforcement agencies. Repeated minor violations may also result in service termination.
If you have questions about this Acceptable Use Policy or need to report violations, please contact us:
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