Support
HeroHosty offers a 30-day money back guarantee on all shared hosting, WordPress hosting, and reseller hosting plans. We are committed to providing you with quality service and complete satisfaction. If you are not completely satisfied with our hosting services, you may request a full refund within the first 30 days of your initial purchase. This guarantee demonstrates our confidence in the quality of our services and our commitment to customer satisfaction.
To be eligible for a refund, you must request it within 30 days of your initial purchase date. The refund applies only to hosting fees and not to any additional services, domain names, or setup fees. Your account must be in good standing and not violate our Terms of Service or Acceptable Use Policy. Refund requests made after the 30-day period will be evaluated on a case-by-case basis and are at our sole discretion. The money-back guarantee is available only for first-time customers and cannot be combined with other promotional offers.
The following services are non-refundable: Domain name registrations, renewals, and transfers, SSL certificates, dedicated servers, VPS hosting, cloud hosting, setup fees, migration services, and any third-party services or software licenses. Additionally, accounts that have been suspended or terminated for policy violations, abuse, or fraudulent activity are not eligible for refunds. Custom development work, professional services, and consulting fees are also non-refundable once work has commenced.
To request a refund, please contact our support team through our ticket system at https://herohosty.com/clientarea/submitticket.php or email [email protected]. Include your account details, reason for refund request, and any relevant information. Our team will review your request within 2 business days and process eligible refunds accordingly. Upon approval, your hosting account will be cancelled and all data will be permanently deleted. Please ensure you have backed up any important data before requesting a refund.
Approved refunds will be processed within 5-7 business days from the date of approval. The refund will be credited back to the original payment method used for the purchase. For credit card payments, refunds typically appear within 3-5 business days, while PayPal refunds are usually processed within 24-48 hours. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account statement. We will provide you with a confirmation email once the refund has been processed.
In cases of extended service outages or technical issues that significantly impact your ability to use our services, we may offer prorated refunds or service credits at our discretion. If you have purchased multiple hosting plans or services, refunds will be calculated on a pro-rata basis for eligible services only. Partial refunds may be considered for annual or multi-year plans based on unused service time, subject to our terms and conditions. We reserve the right to modify this refund policy at any time, with changes taking effect for new purchases.
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:
We're confident you'll be 100% satisfied or your money back.
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